Train the IT Trainer

Train the IT Trainer
3 days

Course Aims
Business strategies and IT systems which underpin them are severely limited if users are unable to fulfil their promise by utilizing effectively the computer systems. It is at this point that professional IT training comes into

its own. Traditional training techniques form a good basic knowledge for the IT trainer but do not cover the unique environment in which this type of training takes place. The aim of this focused course is to prepare the IT trainer for these special circumstances.
Course Summary

• IT Training Issues – Making IT Interesting – Individuals’ Expectations and Fears – Technical Problems – Mixed Groups
• “KISS” in Explanations, Examples and Practical exercises – The Issues – Manifestations of the Problem – Implications for the Success of the Course – Remedial Actions Available to the Trainer
• Generating Rapport and Maintaining Interest – The Issues – Manifestations of the Problem – Implications for the Success of the Course – Remedial Actions Available to the Trainer – Further Observations and Comments
• Balancing Telling and Doing
• Dealing with Expectations
• Overcoming Techno fear – Implications for the Success of the Course – Remedial Actions Available to the Trainer – Further Observations and Comments
• Using Equipment to Legitimate a Lack of Understanding
• Dealing with Luddite Attitudes
• Running Practical
• Dealing with Keyboard Fiddlers – The Issues – Manifestations of the Problem – Implications for the Success of the Course – Remedial Actions Available to the Trainer
• Minimising the Effects of Systems Failure
• Disparate Range of Skills and Experiences