This three-day course is for supervisors who wish to better understand themselves and others through completing and interpreting personality typing, to develop their problem solving and decision making skills, and to explore performance management issues.
Topics to be covered include:
Understanding Yourself…
Typology (AKA Personality Typing)
Typology History
Typology Introduction
Individual Assessment
Keywords
Teamwork
Temperament and Leadership
A Lighter Look
Talking to Other Types
The Situational Leadership Model
Stages of Team Development
Building a Team
Hiring New Employees
Interview Questions
Standards
Learning Curve
Managing Performance
Positive Feedback
Constructive Feedback
Accepting Criticism
Problem Solving
Problem-Solving Basics
The Problem Solving Process
Barriers to Solving Problems
Performance Management
The Shared Management Model
Good Feedback
Preparing for Feedback
Coaching
Performance Documentation
FAQs about Performance Reviews
Looking Ahead
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