Effective Counselling

Effective Counselling
1 or 2 days

Course Aims
Managers these days sometimes find themselves in a situation where counselling skills are required. A manager needs to recognise the difference between coaching and counselling in order to change approach and enable

the member of staff to sort out their problems. This course aims to introduce the concept of counselling and develop some of the skills needed for successful counselling.

Course Summary

• Skills Development Model – Diagram of Skills Development Model
• What is Counselling? – Counselling and other forms of individual help – Counselling in the work context – Counselling versus Coaching – Counselling versus sympathy – Managers as counsellors – When is counselling appropriate? – What sort of problems come up in counselling?
• Defence Mechanisms – Main types of Defence – Recognising defence mechanisms – Non-verbal behaviour
• Preparing for a Counselling Discussion – Location – Timing – Preparation – Resources – Yourself – OK Corral
• Establishing Ground Rules – Suggested Ground Rules – Creating Openness – Johari Window – Creating Trust – Establishing Rapport – Giving Feedback – Confidentiality
• Active Listening – How To Improve Your Listening Skills
• Communications – Communication Research – Communication and Behaviour – Mixed Messages
• Questioning Technique for Counselling – Why use questions in counselling? – Selecting Questions – Questions to Avoid
• Counselling Interview Stages – Engagement – Exploration – Comprehension – Commitment