Appraisal Skills for Continuous High Performance

Appraisal Skills for Continuous High Performance
2 days

Course Aims
In order to be sure that the needs and overall goals of the organisation are being met, Managers are given targets. By utilising the skills of their team, managers can delegate work that will ensure that the targets are achieved.

To do this properly, managers need to review their staff’s performance, given them feedback on their overall performance and discover each individual’s aspirations.

Course Audience
Recently appointed managers and supervisors who have to set objectives for and appraise staff.

Course Summary
• Introduction to Appraisals – What is Appraisal? – Functions of Appraisals – What Makes an Effective Appraisal?
• Three Key Areas of Appraisal – Past Performance – Future Potential – Competencies – Individual Career Aspirations – Time Allocation
• Creating Trust and Openness – Values of Trust and Openness
• Setting Objectives and Achievable Outcomes – Setting Objectives – Three Prime Areas of Objectives – SMART Objectives
• Motivation – Motivation Theories
• Preparing for an Appraisal – Steps in Appraisal Interview Preparation – Manager’s Preparation – Appraisee’s Preparation
• Communications Skills – Active Listening – What is Active Listening? – Main Areas of Active Listening
• Communication Skills – Questioning Techniques – Types of Questions – Tips on Asking Questions
• Communication Skills – STAR Interview Technique – STAR Interview Example
• Feedback Skills – Giving Feedback – Receiving Feedback
• Dealing with Poor Performers – Collecting Evidence – Classifying Evidence – Setting out the interview – The Interview – Creating an Improvement Plan