Intermediate Capability Stream – this stream includes 4 individual certificates loosely based on the V2 Clustered Practitioner qualifications, but broader in scope in line with the updated V3 content, focussing on detailed process implementation and management within cluster groupings:
Operational Support and Analysis
Service Offerings and Agreements
Release, Control and Validation
Planning, Protection and Optimization
Each course is 4 days
Contact us for further information on 01 676 3363
Intermediate Lifecycle Stream – this stream includes 5 individual certificates built around the five core titles, as follows:
Service Strategy
Service Design
Service Transition
Service Operation
Continual Service Improvement
Each course is 3 days. The focus of these modules is on the introduction and implementation of the specific Lifecycle phase, and coverage of the principles, processes and related activities.
This three-day instructor led course in an intensive, interactive workshop consisting of formal lecturing, discussions, exercises, presentations and mock examination questions.
• On the last afternoon of the course there is a 40 question multiple choice examination of one hour.
• The main objective of the ITIL Foundation is to obtain knowledge of the ITIL® terminology, structure and basic concepts and to comprehend the core principles of ITIL practices for Service Management.
• The course enables delegates to understand how an integrated IT Service Management framework, based on ITIL best practice guidelines, can be adopted and adapted within their own organisations following the new service lifecycle approach.
PLANNING, PROTECTION AND OPTIMIZATION CERTIFICATE
The ITIL Intermediate Qualification: Planning, Protection and Optimization (PPO) Certificate is a freestanding qualification, but is also part of the ITIL Intermediate Capability stream, and one of the modules that leads to the ITIL Expert in IT Service Management Certificate.. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in Service Management as documented in the ITIL Service Lifecycle core publications.
The ITIL Certificate in Planning, Protection and Optimization is intended to enable the holders of the certificate to apply the practices during the Service Management Lifecycle. Read more »
RELEASE, CONTROL AND VALIDATION CERTIFICATE
The ITIL Intermediate Qualification: Release, Control and Validation (RCV) Certificate is a free-standing qualification, but is also part of the ITIL Intermediate Capability stream, and one of the modules that leads to the ITIL Expert in IT Service Management Certificate. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in Service Management as documented in the ITIL Service Lifecycle core publications. Read more »
SERVICE OFFERINGS AND AGREEMENTS CERTIFICATE
The ITIL Intermediate Qualification: Service Offerings and Agreements (SOA) Certificate is a freestanding qualification, but is also part of the ITIL Intermediate Capability stream, and one of the modules that leads to the ITIL Expert in IT Service Management Certificate. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in Service Management as documented in the ITIL Service Lifecycle core publications. Read more »
OPERATIONAL SUPPORT AND ANALYSIS CERTIFICATE
The ITIL Intermediate Qualification: Operational Support and Analysis (OSA) Certificate is a freestanding qualification, but is also part of the ITIL Intermediate Capability stream, and one of the modules that leads to the ITIL Expert in IT Service Management Certificate. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in Service Management as documented in the ITIL Service Lifecycle core
publications.
Read more »
CONTINUAL SERVICE IMPROVEMENT CERTIFICATE
The ITIL Intermediate Qualification: Continual Service Improvement Certificate is a free-standing qualification, but is also part of the ITIL Intermediate Lifecycle stream, and one of the modules that leads
to the ITIL Expert in IT Service Management Certificate. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industrypractices in Service Management as documented in the ITIL Continual Service Improvement
publication.
SERVICE OPERATION CERTIFICATE
The ITIL Intermediate Qualification: Service Operation Certificate is a free-standing qualification, but is also part of the ITIL Intermediate Lifecycle stream, and one of the modules that leads to the ITIL Expert
in IT Service Management Certificate. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in Service Management as documented in the ITIL Service Operation publication.
SERVICE TRANSITION CERTIFICATE
The ITIL Intermediate Qualification: Service Transition Certificate is a free-standing qualification, but is also part of the ITIL Intermediate Lifecycle stream, and one of the modules that leads to the ITIL Expert
in IT Service Management Certificate. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in service Management as documented in the ITIL Service Transition publication.
SERVICE STRATEGY CERTIFICATE
The ITIL Intermediate Qualification: Service Strategy Certificate is a free-standing qualification, but is also part of the ITIL Intermediate Lifecycle stream, and one of the modules that leads to the ITIL Expert
in IT Service Management. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in service management and strategy as documented in the ITIL Service Strategy publication.
SERVICE DESIGN CERTIFICATE
The ITIL Intermediate Qualification: Service Design Certificate is a free-standing qualification, but is also part of the ITIL Intermediate Lifecycle stream, and one of the modules that leads to the ITIL
Expert in IT Service Management Certificate. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in Service Management as documented in the ITIL Service Design publication.
Course Duration: 4 days
Course Description
This qualification will bridge the gap between the ITIL Manager’s Certificate in IT Service Management and the ITIL Diploma in IT Service Management. This course is only intended for those holding a valid ITIL Manager’s Certificate in IT Service Management based ITIL versions 1 and 2. Students wishing to progress to the Advanced ITIL Diploma in IT Service Management must provide documentary evidence of attaining this qualification (and the earlier Manager’s Certificate) before being allow to progress to the Advanced Diploma level.
ITIL® v3 Managers Bridge Course
Course Duration: 4 days
Course Description:
This qualification will bridge the gap between the ITIL Manager’s Certificate in IT Service Management and the ITIL Diploma in IT Service Management.
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