Delegation is one of the hardest skills for a manager to master. However, the skill can be learned. This one-day workshop will explore many of the facets of delegation: when to delegate, and who to delegate to. We will also go through the delegation process step by step, to see where the pitfalls lie, and what we can do about getting around them. Read more »
There have been hundreds of studies demonstrating that human beings function better and learn better in groups. If you want to develop your team leadership skills and unleash the talent of your individual team members, this three day workshop is a practical look at current leadership practices that work.
We’ll cover practical topics like improving team communication, stimulating creativity, solving problems as a team, resolving Read more »
This three-day course is for supervisors who wish to better understand themselves and others through completing and interpreting personality typing, to develop their problem solving and decision making skills, and to explore performance management issues.
Topics to be covered include:
Understanding Yourself… Read more »
It’s no secret. Employees who feel they are valued and recognized for the work they do are more motivated, responsible, and productive. This one-day workshop will help supervisors and managers create a more dynamic, loyal and energized workplace. It is designed specifically to help busy managers and supervisors understand what employees want, and to give them a starting point for creating champions. Read more »
The easiest way to deal with difficult people is to stay as far away from them as you can, suggests Robert Bramson Ph.D., organizational psychologist, management consultant with Bramson Gill Associates, and author of Coping with Difficult People.
Great advice for those who work by themselves at home; it’s a doable option. But the vast majority of people can’t avoid interactions with a wide range of personality types, including some who are inconsiderate, Read more »
Performance reviews are an essential component of employee development. Someone once said, “If you always do what you’ve always done, you’ll always get what you’ve always got.” And, remember what the German philosopher Goethe said: “Treat people as if they were what they ought to be and you help them become what they are capable of being.” Read more »
Have you ever wondered why it seems so difficult to talk with some people and so easy to talk with others? Can you recall an occasion where you met someone for the first time and immediately liked that person? Something about the individual made you feel comfortable. A major goal of this two-day workshop is to help you understand the impact your communication skills have on other people, and how improving these skills can make it easier for you to get along in the workplace. Read more »
Coach, Role Model, Counselor, Supporter, Guide…do these words ring a bell? Being a coach involves being a role model, sometimes a counselor or supporter, and always a guide. Coaching is based on a partnership that involves giving both support and challenging opportunities to employees. Knowing how and when to coach is an essential skill that can benefit both you and your organization. This one-day workshop will help you become a better coach in all senses of the word. Read more »
Managers traditionally have had the task of contributing to the effectiveness of their organization while maintaining high morale. Today, these roles often have to be balanced off with the reality of implementing changes imposed by senior management. Managers who have an understanding of the dynamics of change are better equipped to analyze the factors at play in their own Read more »
This three-day workshop is a tool for your leadership development. It is designed to help you create and accomplish your personal best, and to help you lead others to get extraordinary things done.
At its core, leadership means setting goals, lighting a path, and persuading others to follow. But the responsibility entails much more. Leaders must get their message out in a way that inspires, make the most of their Read more »
We all have moments of self-doubt, where we feel like we can’t do anything right and that the world would likely be a better place if we just disappeared. But for many people, doubting is constant. They worry about how they look to others, how their behavior is interpreted, what will happen if they say no, and what people will think if they stand up for themselves. This constant, destructive cycle of worry and stress is debilitating and harmful. Read more »
Teams have become a principal building block of the strategy of successful organizations. Whether the focus is on service, quality, cost, value, speed, efficiency, performance, or other similar goals, teams are the central methodology of most organizations in the private, non-profit, and government sectors. Read more »
About this Course
Anger is a universal experience. Dogs get angry, bees get angry, and so do humans. You don’t have to be a psychologist to know that managing anger productively is something few individuals, organizations, and societies do well. Yet research tells us that those who do manage their anger at work are much more successful than those who don’t. Read more »
Presentation Techniques
3 days
Course Aims
90% of business presentations are done for a purpose over and above information giving – they are done to make the audience take some specific action. With this in mind this course takes a different approach to
Appraisal Skills for Continuous High Performance
2 days
Course Aims
In order to be sure that the needs and overall goals of the organisation are being met, Managers are given targets. By utilising the skills of their team, managers can delegate work that will ensure that the targets are achieved.
Effective Interviewing Skills
1 day
Course Aims
A one day course for managers and team leaders who want to identify and recruit the best staff through an effective interview and selection process. Participants work on processes and procedures that will enable them to
Assertiveness Skills
1 day
Course Aims
The Oxford English dictionary defines ‘assert’ as: ‘maintain, declare one’s claim to rights’ and ‘assert oneself’ as: ‘insists on one’s rights’. Assertiveness training therefore, focuses on understanding, acknowledging and learning
Coaching Skills for Managers
2 days
Course Aims
This 2 day course is designed to improve participant’s skills and knowledge in coaching others and enable them to cascade the coaching process through their areas of responsibility.
Handling Difficult & Demanding Customers
1 day
Course Aims
Participants will learn how to effectively respond to all types of difficult customers through proactive service techniques. Learning to take control of difficult situations and still give the customer what they want participants
Train the Trainer Skills
3 days
Course Aims
Professional trainers produce professional results. This course will provide participants with a solid foundation of skills and knowledge of process of learning, the role of the individual trainer and issues of importance when
Essential Management Skills
3 days
Course Aims
To discuss, understand and practice some of the essential management skills needed to operate in today’s working environment
Personal Influencing Techniques
1 day
Course Aims
To introduce participants to the meaning of ‘personal influence’, what it is and how it can be used to enable them to get what they want from situations where they need to be influential.
Effective Leadership Skills
1 day
Course Aims
To consider the principles of leadership and practice the personal skills involved in effective team leadership.
Problem Solving & Decision-Making Techniques
1 day
Course Aims
To learn a rational process for problem-solving, learn and practice creative techniques for generating solutions to business problems and learn a rational process for making decisions.
Understanding and Managing Stress
1 day
Course Aims
To understand the nature of ‘stress’, how it impacts us mentally and physically and how we can manage it for our benefit.
Selling Effectively on the Telephone
1 day
Course Aims
This course will give participants the knowledge to develop to skills associated with effective selling using the telephone. Using easy to remember procedures and techniques participants will learn how to sell
Teambuilding
1 day
Course Aims
To introduce team leaders and team members to the activities and techniques that make for effective team building. This course focuses on individual actions and team actions that help build effective teams.
Introduction to Process Improvement
1 day
Course Aims
To give participants an awareness of the fundamentals of process improvement and a system for improving processes and how this can be applied in their own work environment to bring about increased efficiency
Conflict Resolution
2 days
Course Aims
Managers and team leaders can spend at least 25% of their time trying to resolve workplace conflicts. Too often they end up avoiding the conflicts until they escalate-often creating missed deadlines, turnover, project delays
Recruitment Skills and Interviewing Techniques
2 days
Course Aims
The course involves participants working on processes and procedures that result in successful selection and recruitment decisions through the use of group and individual activities, exercises, formal inputs etc.
Report Writing
1 day
Course Aims
This course gives participants an easy, structured framework that will enable them to produce accurate and informative reports, allowing readers to gain quick access to the key information.
Effective Counselling
1 or 2 days
Course Aims
Managers these days sometimes find themselves in a situation where counselling skills are required. A manager needs to recognise the difference between coaching and counselling in order to change approach and enable
Train the IT Trainer – Advanced Workshop
2 days
Course Aims
This course is intended to assist existing trainers in improving their training techniques and approaches with a focus on the behavioural aspects of delegates. This highly participative course will draw upon real examples
Train the IT Trainer
3 days
Course Aims
Business strategies and IT systems which underpin them are severely limited if users are unable to fulfil their promise by utilizing effectively the computer systems. It is at this point that professional IT training comes into
Presentation Skills
1 Day Course
Course Summary
• What is a presentation?
Purpose – Products/Services
Process
Train the Trainer (1 day)
Customer Service Overview
How people learn (3 Senses and Honey & Mumford / Kolbe)
Structure of training – Top, Tell & Tail
Course Aims
Too often a group will meet to negotiate an arrangement and fail to come to a reasonable position – entrenched positions will stop useful negotiation and poor use of interpersonal skills leads to “stand off” positions and win-lose type situations.
1 day
Facilitating v Chairing
Democracy v Consensus
Owner of meeting
Read more »
1 day
Understanding Emotional Intelligence
Read more »
1 day
Introduction
Why we cannot not communicate
Communicating is about what they understand – not what you said
Visual, auditory and sensory communications
Read more »
1 day
Understanding Change
Lots of small changes better than big change
Discussing need for change
1 day
Course Aims:
The course is for staff who have to produce effective written communication that is logical, easy to read and will have the required impact on the reader.
1 day
Course Aims
Sometimes our thinking gets stuck and we need to find unusual and different ways of getting around a problem. This course provides some of those techniques.
1 day
Course Audience:
Anyone needing to manage their time and work patterns better in order to be more productive during their working hours.
Read more »
About this Course
Duration - 1 day
Cost – €300
Objectives: Learn how to leverage the opportunities that social networking tools offer to companies, with a special focus on business development.
Who should attend? Companies that want to take their online presence to the next level by getting closer to their potential and existing customers through Social Media
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